Payment, Delivery & Returns
Payment
WE ARE OPERATING THE HIGHEST LEVEL ONLINE PAYMENT PROTOCOLS VIA OUR PAYMENT GATEWAY.
IT IS ESSENTIAL THAT YOUR BROWSER IS UP TO DATE. THIS WILL ENSURE A SECURE AND TROUBLE FREE SHOPPING EXPERIENCE.
IF YOU RECEIVE POP UP ERROR MESSAGES DETAILING "CANNOT CONNECT' OR "PAGE NOT FOUND" PLEASE UPDATE YOUR BROWSER
TO THE LATEST VERSION.
TO ENSURE YOU RECEIVE ALL YOUR PURCHASE AND DELIVERY INFORMATION
PLEASE ADD sales@vintagepensacsandparts.com / info@vintagepensacsandparts.com TO YOUR CONTACTS.
IF YOU DO NOT RECEIVE YOUR DISPATCH EMAIL, PLEASE CHECK YOUR EMAIL JUNK / TRASH FOLDERS
ALL PRICES SHOWN ARE IN £ STERLING.
All orders are to be paid via Shopify Payments. This gives you many different options for payment.
WE DO NOT ACCEPT PAYMENT DRAWN ON CHEQUES FROM INTERNATIONAL CUSTOMERS.
Delivery
THE PENDARAGONS DO NOT HAVE FACILITIES FOR ORDERS TO BE COLLECTED FROM THE PREMISES.
WE POST WORLDWIDE, CHOOSE YOUR DESTINATION AND THE CORRECT POSTAGE RATE WILL BE ADDED TO YOUR ORDER.
PLEASE NOTE THE MAXIMUM WEIGHT FOR INTERNATIONAL POST IS 2kg. IF THE PACKAGE WEIGHT IS MORE THAN 2kg, IT WILL BE SPLIT INTO PACKAGES WITH A WEIGHT OF LESS THAN 2kg.
IF YOU WOULD PREFER TO RECEIVE A SINGLE PACKAGE IT WILL BE SENT BY AN INTERNATIONAL COURIER SERVICE. THE COST FOR THIS TYPE OF SERVICE STARTS AT IN EXCESS OF £48.00 STERLING.
Postage rates are determined by your location and the total weight of your order. You can view the current shipping total at any time by viewing your basket.
Goods will normally be dispatched within 1-3 working days, with the exception of Sundays, Public and Bank Holidays when items will be posted on the next working day.
We post within the UK by Royal Mail 1st Class Mail (Delivery time scale approx 2-4 working days) and WORLDWIDE by Royal Mail Airmail. (Delivery time scale approx 5-15 working days to reach the receiving country. Then dependant on the local postal service.) SEE ABOVE NOTE ON MAXIMUM WEIGHTS.
Delivery time will vary depending on final destination and service purchased.
PLEASE NOTE PACKAGES THAT ARE RETURNED BY THE DELIVERING POSTAL SERVICES AS "ADDRESS NOT FOUND" OR "NOT COLLECTED" BY RECIPIENT.
We will email you to let you know that the package has been returned to us. You can choose to have the package sent again (Additional postage charges will apply)
If you would prefer a refund let us know and we will credit your original payment method, LESS THE ORIGINAL POSTAGE CHARGES.
It is the buyers responsibility to ensure that your delivery details are correct.
UK Customers are able to choose tracked postage if required.
International packages will be accompanied by the relevant contents and value declaration attached to the packet, buyers are responsible for all taxes and duties levied by the receiving country.
International customers have the option of having there purchases sent by ROYAL MAIL INTERNATIONAL TRACKED or SIGNED FOR. this option is available for you to choose if required before the check out page.
Thependragons are registered with LUCID and comply with the German Packaging recycling regulations.
All of our packaging is able to be recycled either in your own recycling bin or local recycling center.
Please refer to our terms and conditions for full details.
Returns and Cancellations
You may return your order up to 30 days after the order date in accordance with the Distance Selling Regulations.
Where applicable we will give you a full refund of the purchase price only. (or part of, if only some of the items are returned) that we charged you for the items that you return to us. POSTAGE IS NOT REFUNDABLE.
Any Import duty or local taxes are not refundable.
Once good have been returned in the condition they were dispatched, the refunded of your payment will be made within 48 hours to your chosen payment method.
Goods that have been used or altered in any way are not subject to our returns policy.
You may either email or telephone us to let us know you wish to cancel or return any item. Please be aware orders are dispatched within 4 hours on a working day (Monday-Friday) If your order has been dispatched it is not possible to cancel. Your order will have to be returned for credit.
You are responsible for the return postage costs.
The return postage cost should be similar to that which was paid originally. International customers note the cost of return may differ due to exchange rate fluctuations.
Items are to be returned to:
THEPENDRAGONS
BUSHEY
Hooke Hill
Freshwater
Isle Of Wight
PO40 9BJ
England
This does not affect your statutory rights.
Please refer to our terms and conditions for full details.
UPDATED. 28 JULY. 2024